Support

I build Aperture and handle support. If you’re stuck setting up a machine or something isn’t working, you can reach me here.

Email me

You don’t need an account to email. You can ask about setup before signing up, or get help if you can’t sign in.

Help me write the email

What do you need help with?Message (optional)

Include your workspace address and the error message, if there is one.

You’ll send this from your email app. You can add screenshots there.

Requires sign-in. If you’re already signed in, this opens your support inbox.

You don’t have to diagnose the problem before asking. These details help me reproduce it:

Your workspace address, such as name.aperture.sh.
The game and server software you’re running. For a Minecraft issue, include the version and loader if you know them.
The error message or a screenshot, and roughly when it happened.
What you tried and anything you changed just before it stopped working.

Leave passwords, private keys and installation codes out of your message.

Installation stopped partway through
Find the resume command and continue on the same Linux machine.
My machine won’t connect
Check the connection requirements and your assigned game address.
I can’t sign in
Use “Forgot your password?” on the sign-in page. You can email me if that doesn’t help.
My workspace is inactive
How to resume a workspace and when its retained settings expire.

This checks account access and registration. Your workspace shows its own machine and game connections.